Refund & Cancellation Policy
How to cancel a subscription, manage billing, or ask for help with a charge.
Effective July 21, 2026 · Version 1.0Web subscriptions
You can cancel a web subscription at any time from Matcha's Manage billing link, which opens the Stripe customer portal. Cancellation normally takes effect at the end of the current paid period, and access continues until then. Cancel before the renewal date to avoid the next charge.
App Store subscriptions
Apple processes iOS purchases. Manage or cancel those subscriptions in your Apple Account subscription settings. Refund requests for App Store purchases must be submitted to Apple and are governed by Apple's policies.
Add-on packs
Unused web add-on packs may be eligible for a refund when requested within 14 days of purchase. Used credits are generally non-refundable except where required by law or where a verified service failure prevented delivery. App Store add-on refunds are handled by Apple.
Duplicate or unauthorized charges
Contact us promptly with the account email, charge date, amount, and payment channel. Do not send card numbers, passwords, or Apple credentials. We will investigate web charges and help identify the correct Apple support path for App Store charges.
Service problems
If a paid feature was materially unavailable, contact us within 30 days. Depending on the circumstances and applicable law, we may restore usage, extend access, or issue a full or partial refund.
Mandatory rights
This policy does not reduce cancellation, cooling-off, refund, or consumer rights that apply in your jurisdiction.